Description
Working in disability support can involve challenging situations with clients, families, or colleagues. This module builds practical skills to manage and de-escalate conflict while maintaining professionalism and safety.
Overview
This module provides specialised skills training relevant to support workers delivering safe, ethical, and person-centred care, focusing on recognising, managing, and resolving conflict constructively.
Course Content
Topic 1: Understanding sources of conflict in disability support
Topic 2: Communication techniques to prevent and de-escalate conflict
Topic 3: Managing emotional responses and staying professional under pressure
Topic 4: Knowing escalation pathways and when to seek support
Delivery Mode: On demand, fully online
Duration: Approximately 1 hour (self-paced)
Target Audience: Support workers, AHAs, carers, educators, and others in disability support
Course Objectives
Develop a practical understanding of why conflict arises in support settings
Recognise early signs of conflict and how to prevent escalation
Use communication and emotional regulation techniques to manage difficult situations
Strengthen confidence in maintaining professionalism and knowing when to escalate