Description
Clear, accurate documentation protects you, your clients, and your organisation. This module builds the skills needed to meet legal, ethical, and professional standards under the NDIS through quality shift notes and record-keeping.
Overview
This module provides specialised skills training relevant to support workers delivering safe, ethical, and person-centred care, with a focus on producing compliant, effective documentation that stands up to scrutiny.
Course Content
Topic 1: Legal and ethical documentation standards
Topic 2: Privacy and confidentiality under Australian Privacy Principles
Topic 3: Structuring and writing high-quality shift notes using professional, neutral language
Topic 4: Identifying risk, escalation pathways, and accurate incident reporting
Delivery Mode: On demand, fully online
Duration: Approximately 2 to 3 hours (self-paced)
Target Audience: Support workers, AHAs, carers, educators, and others in disability support
Course Objectives
Develop a practical understanding of compliant documentation requirements
Recognise privacy obligations and how to uphold them in daily records
Apply clear, structured strategies for writing effective shift notes and incident reports
Strengthen confidence in documentation that protects clients and staff