Description
Strong communication and attentive observation are essential to delivering quality support. This module builds practical skills to connect with clients, adapt to diverse needs, and recognise changes that may impact care.
Overview
This module provides specialised skills training relevant to support workers delivering safe, ethical, and person-centred care, with a focus on effective communication techniques and observational awareness.
Course Content
Topic 1: Principles of communication and building rapport
Topic 2: Adapting communication for different cognitive or sensory needs
Topic 3: Observation skills to identify changes in behaviour, mood, or health
Topic 4: Applying these skills in daily practice through real-world case examples
Delivery Mode: On demand, fully online
Duration: Approximately 1 hour (self-paced)
Target Audience: Support workers, AHAs, carers, educators, and others in disability support
Course Objectives
Develop a practical understanding of effective communication in disability support
Recognise how to adapt communication strategies to individual needs
Apply observational skills to identify changes affecting support
Strengthen confidence in engaging professionally and responsively