Description Strong communication and attentive observation are essential to delivering quality support. This module builds practical skills to connect with clients, adapt to diverse needs, and recognise changes that may impact care.

Overview This module provides specialised skills training relevant to support workers delivering safe, ethical, and person-centred care, with a focus on effective communication techniques and observational awareness.

Course Content Topic 1: Principles of communication and building rapport Topic 2: Adapting communication for different cognitive or sensory needs Topic 3: Observation skills to identify changes in behaviour, mood, or health Topic 4: Applying these skills in daily practice through real-world case examples

Delivery Mode: On demand, fully online Duration: Approximately 1 hour (self-paced) Target Audience: Support workers, AHAs, carers, educators, and others in disability support

Course Objectives

• Develop a practical understanding of effective communication in disability support

• Recognise how to adapt communication strategies to individual needs

• Apply observational skills to identify changes affecting support

• Strengthen confidence in engaging professionally and responsively